Hello PhysioTru Customer,

Your data privacy and security are important to us. In support of upcoming changes to the California Consumer Privacy Act (CCPA), we updated our Privacy Notice and Terms of on December 30, 2019. Here’s what this means to you:

CCPA updates

The California Consumer Privacy Act (CCPA) is a new data privacy law that applies to certain businesses which collect personal information from California residents. The new law goes into effect on January 1, 2020. As a result, we're updating our Privacy Notice and Terms of Use to better explain our relationship with our clients and end-users. Learn more here: https://oag.ca.gov/privacy/ccpa.

We hope you'll find these updates improve your PHYSIOTRU experience and reinforce our commitment to your data privacy and security.



PhysioTru, a Florida corporation, is engaged in the business of selling its products and other services over the Internet through its web site, and web sites operated by its active affiliates. As used in this Privacy Policy, the term “Web Site” refers to any web site where this Privacy Policy is posted.

When you access or use this Web Site, PhysioTru may collect personally identifiable information from you, such as your name, address, telephone number, email address, credit card number, and any other information that may identify you (“Personal Information,” as further described below). This Privacy Policy describes the Personal Information we may obtain from you, how we may use or share your Personal Information, and how you can control our collection and use of such Personal Information.

By accessing, using, or providing Personal Information to us through this Web Site, you agree, without limitation or qualification, to be bound by the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, do not access or use this Web Site or provide Personal Information to us through this Web Site.

We reserve the right, in our sole discretion, to modify this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post those changes on our Web Site and update the “Effective Date” at the top of this Privacy Policy so that you can always find out what information we gather, and how we might use that information. We encourage you to periodically review our Privacy Policy to stay informed about how we are using the personal information we collect. Your continued use of this Web Site after any changes have been posted constitutes your agreement to the changes.

Who May Use the Web Site

The Web Site is not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you not send us any Personal Information.

Collection of Personal Information

The Web Site collects Personal Information from you when you provide it to us. The types of Personal Information we may collect include, without limitation, first and last name, age, street address, city and state, email address, telephone number, gender, birth date, credit card account information, and any other information that may identify you. Examples of areas of the Web Site where we may collect Personal Information include when you make a purchase, complete and submit a registration form to establish an account with us, or complete and submit an application, or participate in a voluntary survey, sweepstakes, or contest.

Registration is an optional service provided by our Web Site. You do not have to register to browse our Web Site, but you do have to register to purchase products on our Web Site. When you register, you may be asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. We strongly recommend that you do not disclose your password to anyone. PhysioTru will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages). Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from PhysioTru.

When you purchase PhysioTru Products from our Web Site, you must submit payment information, including without limitation your credit or debit card number and expiration date, as well as your zip code. Such information may be recorded by PhysioTru to process your orders. In addition, when you return previously purchased products or request a refund or exchange, you may be asked to give your name, address, driver’s license number, and other identifiable information. PhysioTru collects this information to help prevent fraud and identity theft. If you contact any employee of PhysioTru or any affiliate of PhysioTru, a record of that correspondence may be kept.

The Web Site allows users to make Personal Information available in public forums such as bulletin boards, to the extent that such users choose to disclose such information. Please see our Terms and Conditions of Use for more information about using bulletin boards and other community features of the Web Site.

Collection of Non-Personal Information

PhysioTru may collect non-personally identifiable information related to your usage of the Web Site such as time spent on the Web Site, areas visited, sites linked to and from the Web Site, and other such information. Please be advised that the Web Site may use “cookies.” Cookies are small pieces of information stored by your browser on your computer’s hard drive. Cookies help in web site administration and to recorded visitors’ preferences and session information. Most web browsers automatically accept cookies, but you can usually change your browser settings to choose the cookies you want to accept or disable them altogether. Please be assured that accepting a cookie does not give us access to your computer or personal information under any circumstances. If you disable cookies, you may be unable to use some features of the Web Site.

Security of Personal Information

We maintain reasonable administrative, technical and physical safeguards to help protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. Where possible, will ask that any third parties to whom we may transfer such information take comparable steps to protect that information. However, even with the best technology, no data transmission over the Internet or any wireless network is 100% secure. As a result, while we strive to protect your personal information, there are security and privacy limitations of the Internet which are beyond our control, and we cannot absolutely guarantee the security, integrity, and privacy of any and all information exchanged between you and us through this Web Site. We make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to or use of your personal information.

Usage and Disclosure of Personal Information

We may use your Personal Information for record keeping purposes, to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), site management, fulfillment of requested purchase orders, and marketing and research purposes.

PhysioTru uses Personal Information to continually assess and improve the products and services we offer. To serve you better, we may combine the Personal Information that you give us with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

PhysioTru will not disclose Personal Information collected from users of the Web Site to third parties, except as provided in this section or elsewhere in this Privacy Policy. PhysioTru may disclose Personal Information to our subsidiaries, affiliates, joint venturers, other companies under common control (collectively, “affiliates”), in which case we will require these affiliates to honor this Privacy Policy; in connection with the sale, assignment, or other transfer of our company or our assets; to protect the company’s rights or property (including without limitation, in the event of a transfer of control of the company or substantially all of its assets; or during an emergency when safety is at risk. PhysioTru may hire third parties to review certain Personal Information to advise it on demographic and marketing related issues, but only after such third parties have agreed to maintain the confidentiality, security, and integrity of any Personal Information contained in accordance with the terms and conditions of this Privacy Policy.

Some of our operations, such as our electronic commerce functions, may be managed by service providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our Web Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services. If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (U.S. Postal Service, UPS, or other delivery companies we or you select). Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers. We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers. If you would like to stop receiving such promotional information from PhysioTru, please see the "Privacy Preferences/Opt-Out" section of this Privacy Policy.

We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to our customers. We may share non-identifiable aggregated information with these companies. We will not disclose your credit card account information for third party marketing purposes. We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

If PhysioTru or any of our service providers are requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, PhysioTru or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, PhysioTru or the applicable service provider may provide your Personal Information to appropriate authorities without your consent or court process. PhysioTru or our service providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving PhysioTru, the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection when you owe a debt to us.

Application of United States Law. The Web Site is intended for users from the United States. Users from the European Union are advised not to disclose Personal Information to PhysioTru. Information sent to us will be housed on servers located in the United States. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Policy.

Access to Personal Information

You may request access to the Personal Information that we have about you. If you are a registered user with our Web Sites, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Web Site on which you registered. For further instructions on accessing the Personal Information that PhysioTru may have about you, please see the "Contacting Us" section of this Privacy Policy.

Change of Privacy Settings/Right to Un-subscribe

You may change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: PhysioTru, 218 E. Bearss Ave., Ste. 203, Tampa, FL 33613.



California residents have specific rights regarding their personal information. This section describes those rights and how to exercise them.

Right to Know About Personal Information Collected, Disclosed, or Sold: 

You have the right to request, subject to verification of your identity, that we disclose to you what personal information we have collected, used, disclosed, or sold over the past 12 months. To learn how to exercise this right and what information you may need to provide in the process, see the “How to Exercise Your Rights to Access and Deletion” section below.

Right to Request Deletion of Personal Information:

You have the right to request, subject to our verification of your identity, that we delete the personal information that we have collected or maintain about you, subject to certain exceptions. See “How to Exercise Your Rights to Access and Deletion” below. 

Right to Non-Discrimination:

You have the right not to receive discriminatory treatment from us for the exercise of your rights described in this section. We will not discriminate against you (for example, by denying you services or charging you a different rate) for exercising any of your rights.

Right to Opt-Out:

You have the right to opt-out of the sharing of your personal information with third parties for their own business purposes by sending an email at customercare@physiotru.com.  

How to Exercise Your Rights to Access and Deletion:

To exercise your right to access or your right to delete, please submit a request to us in an email using the following information: customercare@physiotru.com

For us to honor your access or deletion request, you must provide us with enough information to reasonably verify you are the person about whom we collected personal information or an authorized representative. We may ask you for information associated with your account, which might include your name, email, address, and phone number. We will confirm receipt of your request within 10 days and respond to requests for access and deletion within 45 days. We will also let you know if we are not able to verify your identify based on the information you have provided. If you submit a request for deletion, we will send you a confirmation email to validate the request before deleting your personal information. 

After we have responded to two requests from you within a 12-month period, we may choose not to respond to any additional requests from you during such period.

Authorized Agent:

You may designate an authorized agent to make a request on your behalf. If you choose to use an authorized agent, we may require that you both provide your authorized agent with written permission to make a request on your behalf and verify your identity directly with us. We may deny a request from an agent that does not submit proper proof of authorization. In order to submit a request through an authorized agent, please contact us at the customer care email above.

California “Shine the Light” Inquiries.


Section 1798.83 of the California Civil Code permits California residents who have provided their personal information to us to request data regarding our disclosure of their information to third parties for direct marketing purposes. In the event you wish to contact us regarding the foregoing, please refer to the instructions below. Please specify in your communication that you are making a “California Shine the Light” inquiry.


Individuals who reside in California and have provided their personal information may request information regarding disclosures of this information to third parties for direct marketing purposes. Such requests may be submitted to us by email at customercare@physiotru.com or at the following mailing address: PhysioTru, 218 E. Bearss Avenue Ste. 203, Tampa, FL 33613, United States. Please outline in your letter or email that you are making a “California Shine the Light” inquiry. We will respond to your inquiry within 30 days.


We may update this Policy from time to time. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


Secure Shopping

When you place orders on our Web Site, all your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our Sites from capturing and viewing your Personal Information. Since any order information you provide to us on our Web Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Web Site. The most recent versions of commonly used Internet browsers can usually support a secure connection and can be downloaded for free from the web sites for those browsers.

Our Privacy Policy and Outside Links

This Privacy Policy only applies to our Web Sites. Our Web Sites may include links to the web sites of our business partners, vendors, advertisers and other outside parties. These other sites are outside of our control. Please be aware that these websites may collect information about you and operate according to their own privacy practices which may differ from those contained in our Privacy Policy. Please read carefully that web site's own privacy policy, as once you are leave our Web Site, any information you submit is no longer in our control.

Contact Us

Physiotru regularly reviews its policies, procedures and practices regarding personal information and this Policy. If you have any questions, concerns or complaints regarding our compliance with this Policy, the information we hold about you or if you wish to exercise your rights, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws. 

Last Updated: December 30. 2019

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